FREQUENTLY ASKED QUESTIONS
Orders & Flower Designs
Delivery & Collection
After Placing Your Order
Flower Care
Weddings, Workshops & Business Enquiries
1. How do I make an order?
You may place an order directly through our website. For bespoke requests, weddings, workshops, events or anything not available online, please contact us at hello@openbloomfloral.com or WhatsApp us at +65 8753 9552.
2. What is an Omakase floral arrangement?
Omakase means leaving the creative direction in the hands of your florist. You may share details about the recipient, occasion, preferred colours or mood, as well as any flowers or colours you would like us to use or avoid.
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We will then thoughtfully select the flowers, foliage and design elements based on your chosen arrangement and size, your preferences and the most beautiful materials available at the time.
3. Can I choose the flowers or colours for an Omakase arrangement?
You are welcome to share your preferences, and we will do our best to accommodate them. However, specific flowers, varieties and exact shades cannot be guaranteed as availability changes with the season and market supply.
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Any preferences shared will guide the overall design rather than form a fixed flower recipe.
4. Will my arrangement look exactly like the product photographs?
The photographs show examples of past OBF creations and serve as a guide to the overall style, size and level of fullness.
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Every Omakase arrangement is individually created, so your finished flowers will not be an exact replica. It will, however, carry the same thoughtfulness, quality and attention to detail associated with the OBF style.
5. Can I send an inspiration or reference photograph?
Yes. Inspiration photographs are helpful for communicating details that may be difficult to describe, such as colour palette, shape, size, movement and overall mood.
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They are not treated as instructions for an exact replica. OBF does not copy another floral designer’s work. Instead, we interpret what you love about the reference and create an original arrangement in our own style.
6. What if a flower shown in the photograph is unavailable?
Flowers and foliage may be substituted according to seasonal availability, freshness and quality. Where substitutions are necessary, we will select suitable alternatives that preserve the intended colour palette, mood and overall character of the arrangement.
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For signature OBF Favourites, please refer to the individual product listing for details about which focal flowers or defining features will remain.
7. Can you create something completely customised?
Yes. If you require a different size, colour direction, flower type or format from what is offered online, please contact us before ordering.
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Share the occasion, approximate budget, preferred collection or delivery date, and any relevant ideas with us. Custom orders remain subject to availability and sufficient preparation time.
8. Do you accept urgent or same-day orders?
Urgent and same-day requests may occasionally be accommodated, depending on our studio schedule and the flowers available.
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Please WhatsApp us at +65 8753 9552 to check before placing an urgent order. Availability is not guaranteed.
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9. Where do you deliver?
We currently deliver floral orders within Singapore only.
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Customers based overseas are welcome to order through our website for recipients located in Singapore.
10. Can I select a delivery date and time?
Available delivery dates will be shown during ordering or confirmed with you for custom orders.
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Standard delivery takes place within the stated delivery window. Requests for delivery at a specific time are subject to availability and may incur an additional charge.
11. Is self-collection available?
Self-collection from the OBF studio at Sunset Way may be available by prior arrangement. Please collect only at the date and time confirmed with us, as the studio operates by appointment.
12. What happens if the recipient is unavailable?
Please ensure that the recipient’s name, contact number and delivery address are correct and that someone is available to receive the flowers.
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If the recipient cannot be reached, our delivery partner may contact the sender or recipient for instructions. Redelivery or extended waiting time may incur an additional charge.
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13. I forgot to include or need to amend my message. Can I still update it?
Please contact us as soon as possible at hello@openbloomfloral.com or WhatsApp +65 8753 9552.
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Include your order number and write the message and sender’s name exactly as you would like them printed. Changes can only be accommodated before your order has been prepared.
14. How do I submit the details for a Spotify Song Code or Instax Photo add-on?
After placing your order, please WhatsApp us with your order number and the following:
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Spotify Song Code: Song title, artist and Spotify link.
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Instax Photo: Your chosen high-resolution image.
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Please send the details promptly so that we have sufficient time to prepare your add-on.
15. Can I change or cancel my order?
Please contact us as soon as possible if you need to request a change or cancellation.
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As flowers and materials may be purchased or prepared specifically for your order, changes, cancellations and refunds are subject to the stage of preparation and the terms stated in our Refund Policy.
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16. How should I care for my flowers?
Fresh flowers are naturally delicate and their lifespan varies according to flower type, environment and care.
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Keep your flowers in a cool location away from direct sunlight, heat, strong airflow and ripening fruit. Follow the care instructions provided with your arrangement or visit our Flower Care page for more detailed guidance.
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17. Do you provide wedding flowers?
Yes. OBF creates bridal bouquets, personal flowers and selected wedding floral styling.
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Visit our Weddings page to learn more about our approach and submit an enquiry with your wedding date, venue, floral requirements and preferred colour palette or mood.
18. Do you conduct floral workshops or private events?
Yes. We offer selected public workshops as well as private, corporate and group floral experiences.
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Visit our Workshops & Events page or contact us with your preferred date, estimated number of participants and the type of experience you have in mind.
19. Are you open to brand or business partnerships?
Yes, we are open to suitable partnerships, gifting projects, events and creative opportunities that align with OBF.
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Please email hello@openbloomfloral.com with an introduction, proposed scope, preferred date and any relevant details for consideration.
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Still have a question?
Email us at hello@openbloomfloral.com or WhatsApp us at +65 8753 9552, and we’ll be happy to help.
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