Terms of Service
Last updated: 15 September 2026
These Terms of Service apply to orders and bookings placed with Open Bloom Floral Pte. Ltd. (“Open Bloom Floral”, “OBF”, “we”, “us” or “our”) through our website, email, WhatsApp or any other channel accepted by us.
By placing an order or making a booking with OBF, you confirm that you have read and agreed to these Terms of Service, together with any product-specific information, quotation, invoice, Refund Policy or other terms provided for your order.
1. Orders and Confirmation
Orders may be placed through our website or, where applicable, by contacting us at hello@openbloomfloral.com or via WhatsApp at +65 8753 9552.
Except for Studio Specials and other products expressly offered at shorter notice, floral orders should generally be placed at least two days before the requested delivery or collection date. Longer lead times may apply during peak periods, for larger orders or where specific materials must be sourced.
Submitting an order does not guarantee acceptance. An order is confirmed only after full payment has been received and an order confirmation has been issued by OBF.
We reserve the right to decline or cancel an order if we are unable to fulfil it, if the information provided is incomplete, if payment has not been successfully received or if an incorrect price or product detail has been displayed. If we cancel an order after payment has been received, the amount paid for the affected item will be refunded.
2. Omakase Arrangements and OBF’s Design Approach
“Omakase” means that the finer creative decisions are entrusted to the florist.
When ordering an OBF omakase arrangement, you may share information about the recipient, occasion, preferred colours or mood, as well as any flowers or colours you particularly like or would prefer us to avoid. We will consider these preferences when creating your arrangement, subject to availability, suitability and the florist’s professional judgement.
Unless a particular feature has been expressly agreed upon by OBF in writing, the selection of flowers, foliage, textures, materials, placement and finishing details will be determined by the florist.
Each arrangement is individually created in the OBF style. Customers ordering an omakase arrangement acknowledge that the completed design will be an original creation and that no two arrangements will be exactly alike.
3. Inspiration and Reference Photos
Inspiration or reference photographs help us understand the colours, mood, size, shape, movement or overall style that you are drawn to. They are treated as creative direction rather than an exact recipe for the finished arrangement.
OBF does not replicate another florist’s design. Your finished arrangement will be interpreted in the OBF style using flowers and materials selected for their freshness, availability, quality and suitability for the design.
Differences in flower varieties, colours, proportions, placement, construction and finishing details should therefore be expected.
If there is a particular element that is essential to your order, please inform us before confirming it. Any such requirement will apply only if OBF has expressly accepted it in writing.
4. Product Images and Natural Variations
The photographs displayed on our website and social media feature past OBF creations and are intended to illustrate the general style, palette, character and approximate size of our work.
Fresh flowers are natural materials and will vary in shape, size, colour, markings, maturity and openness. Some flowers may continue to open or change in appearance after delivery.
Faux flowers may also differ slightly in colour, size, texture, finish or appearance between varieties, suppliers and production batches.
Colours may appear differently under different lighting conditions and across screens. These natural, photographic or manufacturing variations are not considered defects.
Unless expressly stated otherwise, a completed arrangement will not be an exact replica of a product image or past arrangement.
5. Flower and Material Availability
Fresh flowers are seasonal and subject to market availability, weather conditions, import schedules and the condition of each shipment. Faux flowers, containers and decorative materials are similarly subject to supplier availability.
If a flower, foliage, container, basket, wrapping, ribbon, decorative material or add-on is unavailable or unsuitable at the time of fulfilment, OBF may substitute it with an appropriate alternative.
Where reasonably possible, substitutions will be selected to maintain the intended palette, overall style, visual balance and value of the arrangement.
Routine substitutions may be made without prior approval. If a necessary substitution would materially change an expressly agreed feature or the fundamental character of the order, we will make reasonable efforts to contact you before proceeding.
6. Pricing and Payment
All prices displayed on our website are in Singapore dollars unless otherwise stated.
Applicable delivery fees, peak-period surcharges, specific-time delivery charges, additional location charges and optional add-ons will be displayed or communicated separately where relevant.
Full payment is required to confirm standard retail orders unless OBF has agreed to a different payment arrangement in writing.
Promotional codes, discounts, loyalty rewards and other offers are subject to their individual conditions and validity periods. They cannot be combined unless expressly stated.
Where applicable, eligible purchases may earn yuu Points in accordance with our yuu Rewards Terms.
7. Order Information
Customers are responsible for checking all order details before submitting payment, including:
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The selected product and options
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Delivery or collection date
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Recipient’s name and contact number
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Complete delivery address, postal code and unit number
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Message-card wording
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Personalisation details
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Information submitted for optional add-ons
Please quote your order number when contacting us so that we can locate your order promptly.
OBF is not responsible for delays, failed deliveries, printing errors or other issues arising from incomplete or incorrect information supplied by the customer.
8. Amendments to Orders
Requests to amend an order should be made through email or WhatsApp at least 48 hours before the scheduled delivery or collection date.
All amendment requests are subject to availability, feasibility and our acceptance. An amendment is confirmed only when OBF has accepted it in writing.
Changes may not be possible after flowers or materials have been sourced, personalisation has been prepared, courier arrangements have been made or production has begun. Additional charges may apply where an amendment results in extra materials, labour, delivery or administrative costs.
Different amendment deadlines may apply to weddings, events, workshops, pre-orders and other larger or time-sensitive commissions.
9. Cancellations and Refunds
As flowers are perishable and many OBF products are individually created or personalised, cancellation and refund eligibility depends on when the request is received and whether sourcing or preparation has begun.
All cancellations must be requested in writing through email or WhatsApp. Requests are not considered accepted until they have been acknowledged by OBF.
The conditions governing cancellations, refunds, replacements and store credits are set out in our Refund Policy, which forms part of these Terms of Service.
Customised, personalised, pre-order, wedding, event, workshop and limited-release purchases may be subject to separate cancellation conditions stated in the relevant product listing, quotation, invoice or written agreement.
10. Delivery
OBF currently delivers physical products within Singapore only, unless expressly agreed otherwise.
Delivery dates and time windows are provided in good faith. Unless a specific-time delivery service has been purchased and expressly confirmed, we are unable to guarantee delivery at an exact time.
Customers must provide a complete and accurate delivery address, postal code, unit number, recipient’s name and reachable contact number.
For deliveries to hotels, hospitals, offices, schools, condominiums and other locations with access restrictions, the customer is responsible for checking the venue’s delivery and acceptance requirements.
Where direct access to the recipient is unavailable, delivery may be completed by handing the order to an authorised representative, reception, concierge, security counter, colleague, family member or another person reasonably believed to be able to receive it on the recipient’s behalf.
OBF will not be responsible for delays or unsuccessful deliveries caused by:
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Incorrect or incomplete delivery information
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An unreachable or unavailable recipient
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Refusal of entry or venue restrictions
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Delays at security, reception or loading areas
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Traffic disruptions, road closures or severe weather
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Events or circumstances beyond our reasonable control
If delivery cannot be completed, the order may be returned to the studio. Redelivery, rerouting or a second delivery attempt will be subject to availability and may incur an additional fee.
Where fresh flowers must be replaced or remade because redelivery takes place on another day, the customer may also be charged for the replacement arrangement.
11. Self-Collection
Where self-collection is available, the collection location, date and time will be stated in the order confirmation.
Orders should be collected within the agreed collection window. Please contact us as soon as possible if you expect to be late.
Responsibility for the arrangement passes to the customer or the person collecting it once it has been handed over. OBF is not responsible for damage or deterioration caused after collection by improper handling, insufficient vehicle space, heat exposure, prolonged travel or unsuitable transportation conditions.
12. Flower Care and Lifespan
Fresh flowers are perishable, and their lifespan varies according to the flower variety, maturity, environmental conditions and the care they receive after delivery or collection.
Factors including heat, direct sunlight, airflow, water quality, bacteria, handling and proximity to ripening fruit may affect how flowers develop and how long they last.
Customers and recipients should follow the care instructions provided with the order or available on our Flower Care page. OBF cannot guarantee an exact vase life for any flower or arrangement.
Once delivery or collection has been successfully completed, responsibility for providing appropriate care and environmental conditions passes to the recipient or customer.
13. Concerns About an Order
We take great care with every OBF creation. If you believe that an order has arrived damaged, in poor condition or materially different from what was confirmed, please contact us within 24 hours of delivery or collection.
Please provide:
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Your order number
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A description of the concern
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Clear photographs of the entire arrangement
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Close-up photographs showing the affected area
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Photographs of the packaging where relevant
Please retain the flowers, arrangement and packaging while we assess the matter, as we may need further photographs or request that the item be returned.
As flowers are perishable and may be affected by handling or environmental conditions after delivery, concerns reported after 24 hours may be more difficult for us to assess.
Depending on the circumstances, OBF may offer rectification, replacement, store credit, a partial refund or a full refund. The appropriate resolution will be determined after considering the nature of the issue, the condition of the arrangement and the surrounding circumstances.
Natural variation, reasonable flower or material substitutions, differences arising from screen display and differences between an original OBF creation and an inspiration photograph are not considered defects.
Nothing in these Terms is intended to exclude or restrict any rights available to you under applicable Singapore law.
14. Message Cards and Personalised Add-Ons
Customers are responsible for checking all names, messages, song details, links and other personalisation information before submitting an order.
Unless we agree otherwise, customer-submitted wording may be reproduced exactly as provided. OBF is not responsible for spelling, grammatical or factual errors contained in information supplied by the customer.
If a Spotify song code add-on is selected, the customer must provide the correct song title, artist and Spotify link in accordance with the instructions in the product listing. OBF is not responsible for subsequent changes to, removal of or access restrictions affecting content hosted by Spotify or another third-party platform.
If an Instax Photo add-on is selected, the customer must submit a suitable image through the stated channel after placing the order. Images submitted late, in an unsuitable format or at insufficient quality may affect our ability to fulfil the add-on.
By submitting a photograph, message or other content, you confirm that you have the right or permission to provide and use that content for your order.
OBF reserves the right to reject content that is unlawful, offensive, discriminatory, defamatory or otherwise inappropriate.
15. Studio Specials and Limited Releases
Studio Specials, seasonal pre-orders and other limited releases are available only while stocks and fulfilment slots last.
Studio Specials are one-off creations designed with beautiful blooms available in the studio and offered at special prices to reduce floral waste—with no compromise on OBF quality and care.
The flowers, colours, quantities, delivery dates and ordering conditions for these releases may differ from our standard products. The information stated in the relevant listing or announcement will apply.
Items cannot be reserved until the required payment has been received and the order has been confirmed.
16. Weddings, Events and Larger Commissions
Weddings, event styling, installations, corporate projects, Bloom Bars and other larger commissions may be governed by a separate quotation, invoice, proposal or written agreement.
The event date is secured only after the required payment has been received and written confirmation has been issued by OBF.
Additional terms may apply to deposits, payment schedules, order changes, cancellations, postponements, delivery, setup, teardown, manpower, venue access, hired items and damage or loss.
If any project-specific written term conflicts with these general Terms of Service, the project-specific term will take precedence for that commission.
After flowers or arrangements have been delivered, installed or handed over, OBF is not responsible for subsequent relocation, handling, alteration or damage caused by the client, venue, guests or third parties.
17. Workshops and Classes
Workshop and class places are confirmed only after the required payment has been received.
Workshop fees cover the stated instruction, flowers, materials and tools unless otherwise indicated. Flowers, colours and materials may be changed when necessary due to availability, while maintaining the intended learning experience.
Requests to transfer a place, reschedule or cancel are subject to the conditions stated in the workshop listing or booking confirmation. Late arrivals may receive a shortened session, and missed portions of the workshop may not be repeated.
OBF may reschedule or cancel a workshop if minimum attendance is not met, the instructor is unavailable or circumstances beyond our reasonable control prevent the session from proceeding. If OBF cancels a workshop and no suitable replacement date is accepted, the amount paid for the affected workshop will be refunded.
Participants must follow reasonable safety instructions when using floral tools and materials. Please notify us before the workshop of any relevant allergies, sensitivities or accessibility requirements.
Photography or video may occasionally be taken during workshops. Where images are intended for OBF’s marketing or public use, participants will be informed and given an opportunity to opt out.
18. Promotions, Gift Cards and Loyalty Rewards
Promotions, discount codes, gift cards and loyalty rewards are subject to their stated validity periods, redemption conditions and exclusions.
Unless otherwise stated:
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Promotions and discount codes cannot be combined.
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Discounts cannot be exchanged for cash.
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Rewards are not earned on delivery fees or add-ons.
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Rewards earned from a refunded or cancelled transaction may be reversed.
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Lost, shared or misused codes may not be replaceable.
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A promotion may be withdrawn or corrected if it was published in error.
Participation in Open Bloom Floral’s yuu Rewards programme is subject to our separate yuu Rewards Terms, which form part of these Terms of Service.
The yuu Rewards Terms set out the applicable earn rates, eligible purchases, exclusions, bonuses, processing timelines, cancellations, refunds and point adjustments. Participation is also subject to the applicable terms of the yuu Rewards Club.
Where a specific promotion is subject to additional terms, those promotional terms will also apply.
19. Website Information and Availability
We make reasonable efforts to keep the information on our website accurate and up to date. However, product descriptions, availability, prices, photographs and other content may occasionally contain errors or become outdated.
We may correct errors and update website content when necessary. If an error materially affects a submitted order, we will contact the customer and provide an appropriate option before fulfilment.
Access to the website may occasionally be interrupted for maintenance, technical issues or circumstances outside our control.
Links to third-party websites or services are provided for convenience. OBF does not control and is not responsible for the content, availability, security or privacy practices of those third parties.
20. Personal Data
OBF collects, uses and discloses personal data where reasonably necessary to process orders, communicate with customers and recipients, arrange delivery, provide requested services, administer rewards and fulfil our legal and operational obligations.
Personal data will be handled in accordance with our Privacy Policy and applicable Singapore data-protection laws.
Customers who provide another person’s name, address, telephone number, photograph or other personal information confirm that they are authorised to provide that information for the purpose of fulfilling the order.
Where you participate in our yuu Rewards programme, we may collect and use information including the phone number registered with Open Bloom Floral on yuu, your account-linking status and relevant transaction details to verify eligibility, administer points and maintain reward records. Please refer to our Privacy Policy and yuu Rewards Terms for further information.
21. Intellectual Property
Unless otherwise stated, the photographs, floral imagery, written content, graphics, guides, educational resources, branding and other original materials displayed on the OBF website or social-media platforms belong to Open Bloom Floral Pte. Ltd. or are used with permission.
They may not be copied, reproduced, republished, sold, distributed or used for commercial purposes without prior written permission from OBF.
The purchase of a digital guide, printable or educational resource is for the purchaser’s personal use only unless a separate licence expressly permits otherwise.
22. Events Beyond Our Reasonable Control
OBF will not be responsible for delay or failure to perform an obligation where this results from circumstances beyond our reasonable control.
Such circumstances may include severe weather, traffic disruption, road closures, accidents, supplier or import disruptions, flower shortages, venue restrictions, courier interruptions, power outages, government measures, illness, emergencies or other unexpected events.
Where such an event affects an order, we will make reasonable efforts to contact the customer and propose an appropriate alternative, rescheduled fulfilment, store credit or refund, depending on the circumstances and any costs already incurred.
23. Limitation of Liability
To the extent permitted by law, OBF will not be responsible for indirect or consequential loss arising from the purchase, delivery, use or handling of our products or services.
Where OBF is legally responsible for a loss connected with an order, our liability will generally be limited to the amount paid for the affected product or service, except where such a limitation is not permitted under applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
24. Governing Law
These Terms of Service are governed by the laws of Singapore.
Any dispute arising from or relating to an order, booking or these Terms will be subject to the jurisdiction of the courts of Singapore.
25. Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes to our products, services, operations or legal obligations.
The Terms applicable to an order are those published or otherwise provided when the order is placed, unless a later change is required by law or expressly agreed upon with the customer.
26. Contact Us
If you have any questions about these Terms of Service or an existing order, please contact us at:
Open Bloom Floral Pte. Ltd.
Email: hello@openbloomfloral.com
WhatsApp: +65 8753 9552
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