Refund Policy

Last updated: 15 September 2026

​

As flowers are perishable and many Open Bloom Floral (“OBF”) products are individually sourced, handcrafted or personalised, cancellation and refund eligibility depends on when a request is received and whether sourcing or preparation has begun.

​

This Refund Policy should be read together with our Terms of Service and any product-specific, workshop, wedding or event terms provided for your order.

​

1. Cancelling a Standard Floral Order

​

All cancellation requests must be submitted in writing through email at hello@openbloomfloral.com or WhatsApp at +65 8753 9552.

​

Please include your order number so that we can locate and assess your order promptly.

​

A cancellation is confirmed only after it has been acknowledged by OBF.

​

More Than 48 Hours Before Delivery or Collection

​

If your cancellation request is received more than 48 hours before the scheduled delivery or collection date, you will generally be eligible for a full refund.

​

Any non-refundable payment-processing, administrative or third-party charges already incurred may be deducted where applicable.

​

Within 48 Hours of Delivery or Collection

​

If your cancellation request is received within 48 hours of the scheduled delivery or collection date, any refund will be limited to a maximum of 50% of the amount paid.

​

The actual refundable amount will depend on whether flowers, materials, personalised items or courier services have already been purchased, prepared or committed for your order.

​

Within 24 Hours or After Preparation Has Begun

​

Cancellations received within 24 hours of delivery or collection are non-refundable.

​

An order will also be non-refundable if flowers or materials have already been specially sourced, the arrangement has been prepared, personalisation has been completed or the order has been handed to the courier, even if this occurs more than 24 hours before fulfilment.

​

2. Changes of Mind

​

We do not accept returns or provide refunds solely because:

• The customer or recipient has changed their mind

• The recipient does not like a particular flower selected by the florist

• The completed arrangement is not an exact replica of a product, inspiration or reference photograph

• The customer expected a design feature that was not expressly requested and accepted by OBF before confirmation

• The arrangement contains reasonable substitutions

• Fresh or faux flowers display natural or manufacturing variations

• Colours appear different under different lighting conditions or on different screens

 

Every OBF arrangement is individually created. Product and reference photographs serve as a guide to the overall style, palette, character and approximate size rather than a guarantee of exact replication.

​

3. Omakase Arrangements

​

By ordering an omakase arrangement, you entrust the finer creative decisions to the florist.

​

We will consider any preferences, likes or dislikes communicated before confirmation, but the final selection of flowers, foliage, textures, materials, placement and finishing details remains at the florist’s discretion unless a particular requirement has been expressly accepted by OBF in writing.

​

Differences arising from OBF’s creative interpretation, flower availability or reasonable substitutions are not grounds for a refund.

​

This does not affect your right to contact us if the arrangement is materially inconsistent with an expressly confirmed requirement.

​

4. Substitutions and Product Variations

​

Fresh flowers, faux flowers, foliage, containers, wrapping and decorative materials are subject to seasonal, market and supplier availability.

​

Where necessary, OBF may make suitable substitutions while taking reasonable care to preserve the intended palette, overall style, visual balance and value of the arrangement.

​

A reasonable substitution or variation is not considered a defect and will not ordinarily qualify for a refund.

If a delivered order is materially different from an expressly confirmed product type, colour direction or essential requirement, please contact us in accordance with Section 5.

​

5. Damaged, Incorrect or Unsatisfactory Orders

​

We take great care when creating and delivering every OBF order. If you believe that your order has arrived damaged, in poor condition or materially different from what was confirmed, please contact us within 24 hours of delivery or collection.

​

Please provide:

• Your order number

• A description of the concern

• A clear photograph of the entire arrangement

• Close-up photographs showing the affected area

• Photographs of the packaging where relevant

 

Please retain the flowers, arrangement and packaging while we assess the matter. We may request further photographs or arrange for the item to be returned.

​

As fresh flowers are perishable and may be affected by handling, temperature, placement and care after delivery, concerns reported after 24 hours may be more difficult for us to assess. However, we will still consider the circumstances fairly.

​

6. Available Remedies

​

Where OBF confirms that an order is damaged, defective, incorrect or materially inconsistent with an expressly confirmed requirement, we may offer an appropriate remedy such as:

• Rectification of the arrangement

• Replacement of the affected item

• Store credit

• A partial refund

• A full refund

 

The appropriate remedy will depend on the nature and extent of the issue, the condition of the arrangement, the time at which it was reported and the surrounding circumstances.

​

A full refund will not automatically be provided where the issue can reasonably be rectified or where only part of the order is affected.

​

Nothing in this Refund Policy is intended to exclude or restrict any rights available to you under applicable Singapore law.

​

7. Fresh-Flower Lifespan and Care

​

Fresh flowers are natural, perishable products. Their lifespan varies according to flower variety, maturity, temperature, water quality, handling and environmental conditions.

​

We are unable to guarantee that every flower in an arrangement will last for the same length of time or provide an exact vase life.

​

Deterioration caused by heat, direct sunlight, lack of water, bacteria, unsuitable placement, delayed conditioning or failure to follow the provided flower-care guidance is not considered a product defect.

​

8. Failed Delivery and Redelivery

​

Refunds will not be provided where delivery cannot be completed because:

• The delivery address or contact information supplied was incorrect or incomplete

• The recipient was unavailable or unreachable

• Entry was refused or restricted by the building or venue

• No authorised person was available to accept the order

• The customer requested a last-minute address or timing change that could not be accommodated

 

Where possible, redelivery or rerouting may be arranged at an additional charge and subject to courier availability.

​

If fresh flowers must be replaced or the arrangement must be remade for delivery on another day, the cost of the replacement arrangement may also apply.

​

Delivery delays arising from traffic, severe weather, venue access restrictions or circumstances beyond OBF’s reasonable control do not automatically entitle the customer to a refund. We will assess such situations fairly based on the circumstances.

​

9. Message Cards and Personalised Add-Ons

​

Customers are responsible for checking all messages, names, dates, photographs, Spotify song details, links and other personalisation information before submission.

​

Personalised items cannot be cancelled or refunded once production has begun unless they are defective or OBF has made an error.

​

We are unable to provide a refund or complimentary replacement for errors contained in information supplied by the customer.

​

If an Instax Photo or other personalised add-on cannot be completed because the required information or image was submitted late, was unsuitable or did not meet the stated requirements, the add-on may be omitted without refund where its preparation deadline has passed or costs have already been incurred.

​

10. Studio Specials, Pre-Orders and Limited Releases

​

Studio Specials, seasonal pre-orders and limited releases are offered in limited quantities and may have specific fulfilment and cancellation conditions stated in their listings.

​

Once flowers or materials have been allocated, purchased or prepared for these orders, cancellations may be non-refundable.

​

Where a product listing contains cancellation or refund conditions that differ from this general policy, the conditions in that listing will apply to the relevant order.

​

11. Workshops and Classes

​

Workshop and class bookings are subject to the cancellation, transfer and rescheduling conditions stated in the relevant listing or booking confirmation.

​

Participant substitutions may be permitted with advance notice, subject to OBF’s acceptance.

​

Late arrivals, no-shows and cancellations received after materials have been purchased or prepared may not be eligible for a refund.

​

If OBF cancels a workshop and the participant does not accept an offered replacement date, the amount paid for the affected workshop will be refunded.

​

12. Weddings, Events and Larger Commissions

​

Weddings, event styling, installations, corporate projects, Bloom Bars and other larger commissions may be governed by a separate quotation, invoice, proposal or written agreement.

​

Any project-specific deposit, cancellation, postponement and refund conditions will take precedence over this general Refund Policy.

​

Payments described as non-refundable retainers or deposits in a project-specific agreement will be treated in accordance with that agreement, subject to applicable Singapore law.

​

13. Orders Cancelled by OBF

​

In the unlikely event that OBF is unable to fulfil an order, we may offer:

• A suitable alternative

• A revised delivery or collection date

• Store credit

• A refund of the amount paid for the affected item or service

 

If we cancel an order and you do not accept a reasonable alternative, the amount paid for the unfulfilled item or service will be refunded.

​

OBF will not be responsible for additional or indirect costs arising from the cancellation beyond the amount paid for the affected product or service, except where otherwise required by law.

​

14. Refund Method and Processing Time

​

Approved refunds will generally be returned through the original payment method where possible.

​

Where this is not possible, we may request the necessary PayNow or bank-transfer details from the customer who placed the order.

​

Please allow approximately 7 to 14 business days for an approved refund to be processed and reflected. The final timing may depend on the payment provider or financial institution.

​

Delivery fees, specific-time delivery charges, payment-processing fees and other third-party costs that have already been incurred may be non-refundable.

​

15. Contact Us

​

To request a cancellation, report a concern or ask about a refund, please contact us at:

Open Bloom Floral Pte. Ltd.
Email: hello@openbloomfloral.com
WhatsApp: +65 8753 9552

Please include your order number and relevant photographs where applicable.